Shipping policy

At CLIVE DODD, we prioritizefreshness, safety, and fast delivery for all our New Zealand seafood products. To ensure you receive premium ocean delicacies in perfect condition, we have standardized our order processing and international shipping rules as below:
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. As fresh seafood requires careful cold-chain arrangement, our team will strictly sort, package and arrange shipment in the shortest time to minimize waiting time and lock in the best freshness of the products.
2. International Shipping & Delivery Time
We provide reliable international shipping services for global customers. The standard international delivery time is 7–14 business days, depending on destination countries, local logistics and customs clearance conditions. For urgent orders, you can choose our expedited shipping option at checkout for faster delivery.
3. Shipping Cost & Transparent Pricing
No hidden fees! Shipping fees are calculated in real time based on the total weight of your order and your delivery address. The exact shipping cost will be automatically displayed on the checkout page before you complete payment, so you can always shop with transparency.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant fees in advance to avoid unexpected costs.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary goods, fresh seafood has higher requirements for transportation. We adoptprofessional cold-chain, shockproof and leak-proof packaging with high-quality insulating materials and ice packs to keep products fresh and intact during long-distance transit. For high-value orders, we provide optional shipping insurance at checkout to fully protect your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products upon delivery. If you receive damaged, leaked or deformed packages, please take photos as evidence, refuse to sign for the parcel, and contact our customer team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with detailed photos and videos within 48 hours after delivery. We will verify the issue quickly and provide reasonable return, exchange or compensation solutions.
7. Customer Support
If you have any questions about order status, shipping progress, customs clearance, packaging or after-sales issues, feel free to contact our support team anytime. We will provide professional and timely guidance to solve your problems.
Thank you for shopping with CLIVE DODD!
We keep optimizing our cold-chain logistics system to deliver fresh, authentic New Zealand seafood to your door safely and efficiently.